TERMS, CONDITIONS & POLICIES
We want you to be completely confident in all of your transactions and interactions with us.
Please read these terms and conditions fully.
mypathfinder.com is owned and managed by IHD Education Ltd, trading as the Institute of Human Development. This company is registered in England number 03751002
We sell:
Membership to the members’ areas
Standard Membership £75.00 plus VAT at 15%
Premium membership £105.00 plus VAT at 15%
Membership is automated on acceptance of your payment through PayPal.
Electronic goods such as downloads will be dispatched on acceptance of your payment through PayPal.
Physical goods will be dispatched on the next working day, Monday to Friday, unless otherwise stated.
We offer a full no-quibble guarantee on all electronic goods (downloads and membership fees). If you are not happy with the product or service you obtain from us, you can notify us at customer.service@mypathfinder.com and obtain a full refund.
For physical products, we will accept returns for full refund on the condition that the item is returned in saleable condition, with packaging intact within fourteen days of receipt.
Membership of www.mypathfinder.comis for one year from the date of your original Signup. In the event that we withdraw the website or access to it for any reason, no refunds can be considered if a member has enjoyed at least nine months of the paid-for membership period. From time to time special offers may extend membership without additional charges, and this will be offered strictly on a complimentary basis and the extended term is considered to have been provided free of charge and no refunds can be offered if we foreshorten complimentary membership periods.
www.mypathfinder.comcontains links to other sites owned and managed by the Institute of Human Development, and to third party sites. We endeavour only to link to reputable sites and can accept no responsibility for the content, service, reliability or safety of such sites.
Customer Service, Institute of Human Development Ltd, Eridge Road, Eridge Green, Tunbridge Wells, Kent TN3 9JU, United Kingdom. Telephone +44 845 310 0114. Email customerservice@mypathfinder.com
IHD is absolutely committed to your privacy, the protection of your identity, and the avoidance of spam.
IHD will retain your contact information as supplied to us during Signup and during payment, including full details of your PayPal payment transactions.
We only use this information to serve you, inform you of news, views, products and services from the Institute of Human Development.
We will not give, sell or exchange your date with any third party other than as provided for in this document.
You will be able to cancel your membership at any time, automatically from your account page.
You will be able to control what electronic and other information we send you.
We will make these controls accessible and simple to use.
To open a mypathfinder.com account, you must provide your name, address, phone number, and email address. In order to make certain payments through PayPal, you must provide credit card, debit card or bank account information. Either we or PayPal will ask you to choose two different security questions to answer (such as your city of birth or your pet's name). This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and current account fraud, and to contact you should the need arise in administering your account.
PayPal has its own Privacy Policy and Terms and Conditions which you will also be subject to if providing us with payment information for any transaction. Please make sure you read their policy statements too.
We do not retain or store any credit card or debit card information.
PayPal has its own Privacy Policy and Terms and Conditions which you will also be subject to if providing us with payment information for any transaction. Please make sure you read their policy statements too.
Because of the way that World Wide Web communication standards work, when you arrive at or leave our website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the our site, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with us.
"Cookies" are small files of data that reside on your computer and allow us to recognise you as a customer if you return to our site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your account by entering your email address and password. These cookies allow us to recognise you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
We may also use longer-lasting cookies for other purposes such as to display your email address on our sign-in form, so that you don't have to retype the email address each time when you log in to your account We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from us to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
From time to time, we may offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
We collect, store and process your personal information on servers located in the United States and operated by third parties. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
- provide the services and customer support you request;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- customise, measure, and improve our services and the content and layout of our website;
- tell you about targeted marketing, service updates, and promotional offers based on your communication preferences;
- compare information for accuracy, and verify it with third parties.
We will not sell or rent any of your personally identifiable information to third parties, and will only disclose this information in the limited circumstances and for the purposes described in this policy. This includes transfers of data to non-EU member states where the laws on holding personal data may be less stringent, but as explained below, we will hold and transfer your personal information in compliance with the law and in a manner designed to ensure its security. Specifically, you consent to and direct us to do any and all of the following:
1.Disclose information including, without limitation, transaction, account information, personal details and the contents of communications to the police, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies (other than tax related authorities), departments or regulatory, self-regulatory authorities or organisations or other third parties that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of our User Agreement. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity's contact information (but not bank account or credit card information without a court order) to victims who request it. Further, if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering. Please contact us on the details set out at the end of this privacy policy if you want to receive further details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
2.Disclose information in response to requirements of civil or criminal legal process.